Skip to main content

Customer Support Representative (Remote)

 

Description

🚀What's the position?

We're looking for a dedicated Support Representative to join our growing team. This is full-time, remote position to help us provide great support for our two mobile apps.

💫What will I be working on?

We have two apps Pillow ( and Today (https://neybox.com/today). These are two well-established, health and fitness mobile apps with millions of users worldwide. Our customers will reach out to us for help via email, our dedicated customer support service or social media. As a Support Representative for our team, you will be the front-line contact for our users, helping them navigate our applications, troubleshoot issues, and make the most of their features.

🤹‍What will be my role and responsibilities?

  • Respond to customer support requests
  • Maintain and update the content of our knowledge base.
  • Coordination with the rest of the team to escalate issues to the right people or teams where necessary.
  • Reply to reviews on App Store Connect.
  • Help customers reaching out on Social Media.

🌍 Can I work remotely?

Of course! Our team is 100% remote. To ensure maximum availability of our support team, your working days and hours may include weekends or holidays.

🙌 What is it like working at Neybox?

Our team is smal and collaborate closely on a daily basis. Not everyone joins that the same time but we ensure a good overlap of our working hours. Our communication is mainly asynchronous using Slack and other communication tools and we keep meetings at a minimum. We work closely together and we encourage open communication and transparency.

Requirements

💼 What are the requirements?

  • At least one year of experience in similar customer support positions
  • Excellent written and verbal communication skills
  • Familiarity with customer support software
  • Proficient use of the English language.
  • Good copywriting skills.
  • Proficient in usage of MacOS and iOS
  • References from previous employers in written or spoken form may be required.

⚡️ Bonus skills

An academic background or experience in software development is a plus.

Benefits

😌 Benefits

  • Working as part of a small word-class friendly team to help people around the world live a better life.
  • Being part of a growing multi-cultural team that values and supports each member.
  • Access to many learning resources and sponsored learning opportunities.
  • Great salary with bonuses.
  • 24 days of paid leave + public holidays.

❌ Who should not apply?

We don’t work with outsourcing companies, HR agencies or headhunters. Please apply directly as an individual interested in the position.

📥 Great! How can I apply?

Just hit the button "Apply" button below!

⚠️ Please note that this is the only acceptable way to apply. All other ways of contacting Neybox about the position (social media, LinkedIn, email etc.), will result in immediate rejection.


CLICK HERE TO APPLY 

Comments

Post a Comment

Popular posts from this blog

2025 FMDQ Graduate Development Programme (Q-GDP)

  2025 FMDQ GRADUATE DEVELOPMENT PROGRAMME (Q-GDP)  Are you ready to launch a fulfilling career in the financial markets? Do you consider yourself focused, enterprising, principled yet open-minded? Then the FMDQ Graduate Development Programme is your pathway to career success.  FMDQ is an intellectually stimulating and diverse work environment where every employee is equipped and empowered to flourish, while delivering value to our stakeholders.  About the Programme  At FMDQ, we recognise that every young talent hopes to start their career in an organisation that positions them to achieve greatness; therefore, the FMDQ Graduate Development Programme has been designed to attract and develop motivated young individuals interested in pursuing a career within the Nigerian Financial Markets. This Programme is designed to give you a unique opportunity to contribute to our ever evolving businesses, by bringing on board your fresh perspectives while you develop your ski...
2 comments
Read more

MONIEPOINT HIRING SEVERAL ADMIN ROLES

Moniepoint Inc. is on a mission to deliver financial happiness to every African, everywhere, by equipping businesses and individuals with smart financial tools. We are Nigeria’s largest merchant acquirer and one of Africa’s fastest-growing fintechs, processing over $17 billion monthly. About the role The Administrator ensures smooth and standardized administrative operations in the assigned state. This role is responsible for correspondence handling, facilities maintenance, inventory control, and workspace management, ensuring Moniepoint’s offices operate efficiently and safely. The ideal candidate is detail-oriented, proactive, and capable of driving consistent service quality across diverse functions. Administrative Officer-  Monie Point (PORT HARCOURT) Click here to apply Administrative Officer-  Monie Point (ASABA) Click Here To Apply Administrative Officer-  Monie Point (OGBA, LAGOS) Click Here To Apply
Post a Comment
Read more

Acces Pension Graduate Trainee

 Access Bank Business Development Entry Level Recruitment 2025 Location: Abuja, Adamawa, Akwa Ibom, Anambra, Bauchi, Benue, Cross River, Gombe, Kaduna, Lagos, Niger, Ogun, Oyo, Plateau, Rivers Qualification:  •A recent graduate degree with 0-2 years of experience. •Not older than 26 at the time of application. •Strong analytical and problem-solving skills. •Excellent communication and interpersonal abilities. •Proficiency in Microsoft Office Suite. •A passion for excellence, innovation, and continuous learning Don’t have a CV ? Get our CV Template HERE CLICK HERE TO APPLY  
Post a Comment
Read more