Location: Lagos Work Mode: Full-time (Remote) Salary: ₦300,000 – ₦350,000 monthly Want to stand out with a better CV ? Get our Customer Support CV Template HERE Our client is seeking a *Customer Support Associate* to serve as the first point of contact for users across its financial products, ensuring seamless support and an outstanding customer experience. Key Responsibilities • Serve as the primary point of contact for customer inquiries across multiple channels. • Guide users through onboarding, KYC verification, payments, virtual cards, and account-related services. • Resolve technical, operational, and compliance-related issues while ensuring timely follow-up. • Assist users with investment and savings product inquiries and account features. • Escalate complex issues to the appropriate teams and contribute to improving support processes. • Meet service level targets while handling customer data with accuracy and professionalism. Want to stand out with a better CV ? Get ...
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