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Customer Support Associate

 Location: Lagos

Work Mode: Full-time (Remote)

Salary: ₦300,000 – ₦350,000 monthly

Want to stand out with a better CV ? Get our Customer Support CV Template HERE

Our client is seeking a *Customer Support Associate* to serve as the first point of contact for users across its financial products, ensuring seamless support and an outstanding customer experience.

Key Responsibilities 

• Serve as the primary point of contact for customer inquiries across multiple channels.

• Guide users through onboarding, KYC verification, payments, virtual cards, and account-related services.

• Resolve technical, operational, and compliance-related issues while ensuring timely follow-up.

• Assist users with investment and savings product inquiries and account features.

• Escalate complex issues to the appropriate teams and contribute to improving support processes.

• Meet service level targets while handling customer data with accuracy and professionalism.

Want to stand out with a better CV ? Get our Customer Support CV Template HERE

Ideal Candidate Profile 

✅ 0–2 years of professional work experience (fresh graduates and early-career candidates are encouraged to apply).

✅ Prior customer support experience is an advantage but not required.

✅ Comfortable working in a fast-paced, high-accountability environment.

✅ Highly coachable with a willingness to learn and improve continuously.

✅ Able to quickly adapt to new tools and support platforms.

You can also send your CV to faith@urehgab.com using the job title as the subject to apply

Want to stand out with a better CV ? Get our Customer Support CV Template HERE

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