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Head, Branch Operations - PortHarcourt (Optimus Bank)

 

Job Description

Key Responsibilities & Duties
​
• Ensure effective administration of the cash management and vault access control
• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
• Regular review of reports and internal ledgers.
• Ensure all possible failure points/lapses in branch operations are identified and resolved.
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Business Office Staff supervision and coordination
• Availing Branch-wide Transaction Approval
• Customer Service Bench marking Standards Maintenance
• Customer Complaints Management
• Ensure adequate training for all staff
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Requirements

Education/Qualification

  • A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

  • Minimum of 5 years’ banking experience in Branch Operations.


Benefits

What's in it for you?
  • Limitless Growth.
  • Positive and Inclusive Work Environment.
  • Tailored Rewards and Recognitions.
  • Continuous learning environment.
  • Health and Wellness Benefits.

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