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Customer Support Agent

Application deadline: Friday 24th October

Shifts available:

  • 5pm – 11pm UK (BST/GMT) Monday – Friday
  • OR 7pm – 11pm UK (BST/GMT) Monday – Friday

Rate: £13.85 for 3 months probation, then £15.28/hr + bonuses

Location: Remote (Must be in a country where the local timezone is between UTC -3 to UTC -6)

Want to stand out with a better CV ? Get our Remote CV Template HERE

About Ticket Tailor

Ticket Tailor is committed to empowering a diverse range of event creators through simple and affordable ticketing. But that’s not all – the company is also on a mission to make sure that every single ticket sold has a positive impact on all stakeholders – the team, the planet, and the communities they operate in. This is called “Growth on Purpose,” and Ticket Tailor is proud to be a certified B Corp, officially putting business for good at the centre of everything they do.

Last year, over 10 million orders were placed through the Ticket Tailor platform, for all types of events from art installations to water parks. The company has a world-class NPS score and prides itself on building a simple platform with a customer-first mindset.

Ticket Tailor is fully independent, profitable, and bootstrapped, meaning there is no need to answer to anyone except the company and its customers, allowing sustainable growth with purpose and integrity.

Want to stand out with a better CV ? Get our Remote CV Template HERE

Job Title: Customer Support Agent

Location: Remote (United Kingdom)

Salary: £13.85 – £15.28 an hour

Job Type: Part-time

About the Role

As a Customer Support Agent, you’ll be working with a remote team to deliver world-class support to users. Ticket Tailor prides itself on giving customers a fast and helpful experience through its help centre, powered by Intercom.

You’ll interact through email and live chat, assisted by internal AI tools, ensuring every customer question is answered in line with the company’s strong service values.

Want to stand out with a better CV ? Get our Remote CV Template HERE

Main Responsibilities:

  • Respond to sales and support queries via email, live chat, and social media
  • Become an expert on the product and how users engage with it
  • Communicate effectively, positively, and in a manner in-keeping with fundamental values
  • Work closely with the Customer Support Manager to ensure consistency and appropriate escalation
  • Full training will be provided. Note that training may take place at a time outside of working hours and will be compensated accordingly.

Helpful Skills and Experience

  • Ability to write clearly, in flawless fluent English
  • Experience working in a customer-facing environment
  • Use of helpdesk tools such as Intercom, Zendesk, or other live chat platforms
  • Excellent communication skills
  • Very strong attention to detail
  • Events or ticketing experience would be great, but not essential

This Role Will Suit You If

  • You enjoy working in a small, collaborative team
  • You value the importance of great customer service
  • You are a natural problem solver
  • You are naturally empathetic and enjoy interacting with people

What Ticket Tailor Offers

The chance to work wherever you like

Training and mentoring by a well-established, highly efficient team where you can learn quickly

Opportunity to work in a small business and get involved in more than just support

After 3 months, option of a long-term contract and entry into profit share bonus scheme

The Hiring Process

  • A short discovery interview to learn more about you (20-30 min remote video call)
  • A written test done in your own time
  • An interview with two team members to cover more about your experience (1 hour remote video call)

Compensation

Rate: £13.85 during 3 months probation, then £15.28/hr + bonuses

Please note this is a long-term contract position. You’ll invoice the company for your time and be responsible for your own taxes and time off.


A Note on Using AI in Your Application

  • Ticket Tailor values the impactful use of AI but believes applications should reflect real people, not robots. The supporting questions are designed to be quick and easy to answer, without AI assistance.
  • If you do decide to use AI:
  • Do feel free to use AI to help spell-check a first draft you’ve written yourself.
  • Do be transparent about your use of AI.
  • Don’t paste the question into an AI agent and copy the answer – the company wants to get to know the real you.

Want to stand out with a better CV ? Get our Remote CV Template HERE

How to Apply

CLICK HERE TO APPLY

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