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Customer Service Representative Remote Job at Cornerstone Conceptions Inc

 Company Overview:

Cornerstone Conceptions Inc. is a licensed general contracting and construction services company based in Orlando, Florida. We specialize in residential and commercial renovations, additions, custom builds, and complete project management. Our team is committed to providing high-quality craftsmanship, transparent communication, and exceptional customer service from project start to completion.

As we continue to grow, we are seeking a professional and reliable Customer Service Representative to support our clients and internal project team.

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Position Summary:

The Customer Service Representative will serve as the primary point of contact for new and existing clients. This role focuses on answering inquiries, scheduling appointments, providing project updates, and maintaining a high level of customer satisfaction throughout the construction process. The ideal candidate will be organized, proactive, and able to communicate clearly with homeowners, subcontractors, and company staff.

Key Responsibilities:

  • Respond promptly to customer calls, emails, and inquiries related to services, project timelines, and job status.
  • Provide accurate information regarding company services, project processes, and scheduling availability.
  • Assist clients with appointment scheduling and follow-up reminders.
  • Support project managers by communicating updates, documenting client concerns, and relaying messages.
  • Maintain detailed records of communication, service requests, and customer interactions.
  • Help resolve client issues by coordinating with the appropriate internal team members.
  • Track leads, update CRM systems, and ensure proper follow-through with prospective clients.
  • Maintain a professional, courteous, and solution-oriented attitude at all times.

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Qualifications:

  • Previous experience in customer service, administrative support, construction office work, or related field preferred.
  • Strong verbal and written communication skills with the ability to explain information clearly.
  • Ability to remain organized, handle multiple tasks, and manage time effectively in a fast-paced environment.
  • Proficiency with basic computer tools (Microsoft Office, Google Workspace, CRM systems).
  • Strong problem-solving and follow-up abilities.
  • Professional phone etiquette and a customer-first mindset.

Compensation and Benefits:

  • Competitive pay based on experience.
  • Opportunities for advancement within the company.
  • Supportive team environment with professional development encouraged.
  • Stable work schedule in a reputable, licensed construction company.

Pay: $22.10 – $26.61 per hour

Want to stand out with a better CV ? Get our Remote CV Template HERE

Looking for a Job? Let Companies Start Looking for You- Join Our Talent Pool Today! HERE

Work from home

CLICK HERE TO APPLY

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