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Customer Success Manager

Are you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at 

About ContentJet

ContentJet is a global UGC production company powering high-performance ad creatives for mobile  apps,  SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.

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The Role: Client Ownership + Retention + Growth

This role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.

Responsibilities:

You will:

  • Manage and grow a portfolio of client accounts
  • Lead onboarding, weekly check-ins, and performance review calls
  • Act as the single source of truth for client goals, priorities, and deliverables
  • Keep production aligned with client expectations and strategy
  • Proactively identify risks, manage challenges, and solve problems before they escalate
  • Ensure on-time delivery through strong project communication
  • Translate client feedback into clear tickets and actionable briefs
  • Present creative updates and campaign insights with clarity and confidence
  • Drive retention by delivering exceptional client experience and strategic value
  • Identify upsell/cross-sell opportunities and expand accounts


Qualifications/Requirements:

  • 2–4 years experience in Account Management or Customer Success
  • Agency experience is a big advantage (creative, media, UGC, or influencer marketing)
  • Strong communication—clear, confident, and professional
  • Excellent at managing multiple accounts and priorities
  • You own client outcomes—not just tasks
  • Calm under pressure, solution-oriented mindset
  • Fluent in English (Spanish or French is a big bonus)
  • Familiar with production workflows, UGC, and content strategy is a plus

Want to stand out with a better CV ? Get our Remote CV Template HERE

Looking for a Job? Let Companies Start Looking for You- Join Our Talent Pool Today! HERE

Benefits:

Base Salary: $25,000–$30,000 USD/year

Performance Bonuses: 10–20%

Career Path: Senior CSM → Lead CSM → Head of Customer Success

Remote Role – work from anywhere

CLICK HERE TO APPLY


Want to stand out with a better CV ? Get our Remote CV Template HERE

Looking for a Job? Let Companies Start Looking for You- Join Our Talent Pool Today! HERE

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