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Officer, Client Service Stanbic IBTC Pension Managers

 Job Description

The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He/she is expected to maintain a high level of integrity and ethical standards. Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM). The Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Client Service Officer is expected to proactively and reactively enlighten customers about the group products.

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Qualifications

Type of Qualification:

  • Minimum of First degree in Arts, Social Science or any other related field.
  • Minimum of 2 years post Nysc experience.
  • Knowledge and experience in effective service delivery is an added advantage

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Behavioural Competencies:

  • Establishing Rapport
  • Generating Ideas
  • Interacting with People
  • Making Decisions
  • Managing Tasks
  • Pursing Goals
  • Upholding Standard

Technical Competencies:

  • Customer Understanding (Pension)
  • Product and Services Knowledge
  • Product Related Systems (Pension)

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