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π—–π˜‚π˜€π˜π—Όπ—Ίπ—²π—Ώ π—¦π˜‚π—½π—½π—Όπ—Ώπ˜ 𝗒𝗳𝗳𝗢𝗰𝗲𝗿 (Remote)

 Location: Victoria Island, Lagos | Fully Remote

Salary: N350,000 - N450,000

Want to stand out with a better CV ? Get our Customer Support CV Template HERE

JOB RESPONSIBILITIES

Respond to customer inquiries across multiple channels (email, chat, and other platforms)

Resolve customer complaints promptly, including issues relating to stablecoin and cryptocurrency transactions, and escalate complex cases when necessary

Maintain accurate records of customer interactions and transactions

Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues

Monitor recurring issues and provide feedback to improve service processes

JOB REQUIREMENTS

Bachelor's degree in Business Administration, Communications, or a related field

Minimum of 1–3 years' experience in customer support, preferably within a fintech, cryptocurrency, blockchain, or other fast-paced digital financial services environment

Working knowledge of stablecoins, cryptocurrency transactions, blockchain fundamentals, and digital wallets is mandatory

Proficiency in customer support tools, CRM platforms, and Microsoft Office applications with strong communication and interpersonal skills

CLICK HERE TO APPLY

Want to stand out with a better CV ? Get our Customer Support CV Template HERE

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