Location: Victoria Island, Lagos | Fully Remote Salary: N350,000 - N450,000 Want to stand out with a better CV ? Get our Customer Support CV Template HERE JOB RESPONSIBILITIES Respond to customer inquiries across multiple channels (email, chat, and other platforms) Resolve customer complaints promptly, including issues relating to stablecoin and cryptocurrency transactions, and escalate complex cases when necessary Maintain accurate records of customer interactions and transactions Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues Monitor recurring issues and provide feedback to improve service processes JOB REQUIREMENTS Bachelor's degree in Business Administration, Communications, or a related field Minimum of 1–3 years' experience in customer support, preferably within a fintech, cryptocurrency, blockchain, or other fast-paced digital financial services environment Working knowledge of stablecoins, cryptocurrency transactions, blockc...
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