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Customer Support Specialist

 Job Overview

Our client is looking for a customer-focused Customer Service Representative to manage client communications across phone and social media channels. This role plays a critical part in delivering a professional, responsive, and high-quality customer experience.

Want to stand out with a better CV ? Get our Customer Service CV Template HERE

Confused about remote work ? Access our 1HR Masterclass teaching you all you need to know about getting into remote work and landing a remote job HERE

Schedule

Monday - Friday, 8:00 AM - 5:00 PM EST (40 work hours per week)

Responsibilities

  • Handle inbound and outbound calls, messages, and social media inquiries
  • Respond promptly and professionally to customer questions and concerns
  • Assist clients with service inquiries, scheduling, and general support
  • Maintain accurate records of interactions in the CRM
  • Escalate complex issues to the appropriate team when needed
  • Ensure a positive and consistent customer experience across all touchpoints

Qualifications

  • Previous experience in customer service or support roles
  • Strong verbal and written communication skills
  • Comfortable handling phone and social media interactions
  • Ability to multitask and manage high volumes of inquiries
  • Customer-first mindset with strong problem-solving skills

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

CLICK HERE TO APPLY

Want to stand out with a better CV ? Get our Customer Service CV Template HERE

Confused about remote work ? Access our 1HR Masterclass teaching you all you need to know about getting into remote work and landing a remote job HERE

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